ClickPost Returns for Shopify: Portal Rules, Exchanges and Labels

The portal is the visible part. The value sits in the rules behind it and in what happens after a customer clicks submit.

Policy into portal rules. Return windows, custom return reasons and non-returnable items, set so the portal refuses what your policy refuses. Pro allows unlimited policies and workflows, which matters once rules differ by product type.

Approve or review. Deciding which requests auto-approve and which wait for a person, with photo uploads required for damage claims.

Exchange before refund. Variant exchanges, store credit and gift card refunds are listed from Pro up. Setting them as the first option is a policy call as much as a setting.

ClickPost labels and carriers. Starter relies on manual label upload. Pro adds carrier integration on request, and Enterprise allows unlimited carriers.

Refunds against the books. Automated or manual refunds, in-store returns and discount codes, checked against how finance records them, often part of wider order management work.

Events for the support team. ClickPost says return events reach Klaviyo, Gorgias, Attentive and Zendesk. Support automation specialists decide which ones trigger tickets or messages.

Low-volume stores can skip it. Under 25 returns a month with one carrier, Starter's defaults and ClickPost's own support are usually enough.

A returns setup touches the customer, the warehouse and the ledger. Good candidates ask about all three before naming a price.

Have them pick a plan from your numbers. Give them last quarter's monthly return count. A careful answer weighs the included requests against $0.35 per extra return, and notes that Pro and Pro + grow share one feature list.

Ask what Starter can't do. Variant exchanges and store credit refunds sit on paid plans. Anyone promising an exchange-first portal on the free plan hasn't read the listing.

Check carrier coverage. DHL, FedEx, UPS, USPS, Delhivery and Shiprocket are listed. For any other carrier, they should confirm with ClickPost before quoting, since integrations beyond those are by request.

Ask for a test script. One return per reason code, one refund, one store credit and one exchange, each followed through to stock and the payout report.

Signs of a shallow setup. Auto-approving everything with no non-returnable rules, or never asking who pays return shipping.

Paid starting job. A written policy matrix, then Starter or Pro configured against it with recorded test returns.

Request-based tiers. As of October 2026: Starter is free with 25 requests a month; Pro is $15 with 60; Pro + grow is $50 with 200; Enterprise is $700 with 2,000. Every plan charges $0.35 per extra return, and paid plans start with a 7-day trial, charged in USD on a 30-day cycle.

Same features, different volume. Pro and Pro + grow list identical features, so choose between them on request count alone.

What Enterprise adds. An AI-powered tracking page, multiple themes, unlimited carrier integrations, 24/7 support and a dedicated account manager.

Starter is manual on labels. Label upload and trigger are manual on the free plan, which is fine at low volume and slow at high volume.

Language. The listing names English for the app, while the feature list includes multi-language support for returns.

Ask about the quota rules. The listing doesn't say whether rejected or canceled requests count toward the monthly allowance. Confirm before choosing a tier close to your volume.

An established app. ClickPost, based in Bangalore, launched the app in June 2022.

Most ClickPost engagements are one of these. Naming yours up front makes each quote easier to read line by line.