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Superfans App Help for Shopify: Retention, Drops and VIP Access

The Superfans app turns a Shopify store into native iOS and Android apps, built with a drag-and-drop editor and aimed at repeat buyers: app-only discounts, product drops with early access, and unlimited push to customer segments. As of October 2026, Starter is $150 a month and Unlimited $1,000, each with a 30-day free trial. Its Shopify App Store listing still uses the Vajro address.

Merchants bring in outside help to plan drops and VIP early access, to keep push in step with email and SMS, to connect loyalty, review and subscription apps, and to decide whether Unlimited's extras justify the jump.

When no profile below fits, the app integration and conversion specialists linked at the end of this page take on Superfans work as well.

Superfans projects to hand to a specialist

Superfans is sold as a retention channel, so the valuable work is deciding who gets what, and when.

Early-access rules. Superfans describes Drops as early access, exclusive previews and first pick for top customers. Defining top customers from real order data, and timing each release, is the job.

App-only pricing. Both plans include app-only discounts, and Unlimited adds app-exclusive drops. Setting them without training customers to wait for the app is a conversion and margin call.

Segmented push. Sends to segments are unlimited, with geolocation, scheduled and rich media types. Klaviyo and Attentive are listed integrations, so line push up with your email and SMS flows.

Stack connections. The listing names Smile, Judge.me, Okendo, Yotpo, Recharge, Skio, Recurpay and Gorgias among others. An integration specialist checks that points, reviews and subscriptions show up correctly in the app.

Live sessions. Superfans hosts live sessions in the app and on Facebook. Each one needs a product lineup, push reminders and someone on camera.

Streaks, games and feeds. Daily streaks, a points game and a social feed are on offer, the last two labeled beta. Deciding which to switch on at launch is a judgment call.

Starter with Superfans support. Starter includes 24/7 live chat support. A catalog app with a few drops may need nothing more.

Choosing outside help for a Superfans app

With a retention app, the bigger risk is a noisy app rather than a broken one. Probe for judgment.

Their idea of a top customer. Ask how they would choose who gets early access. A good answer uses order frequency, spend and recency from Shopify. A weak one says everyone who downloads.

The $850 question. That is the monthly gap between Starter and Unlimited. Ask which Unlimited feature your brief needs: ads integrations, multi-currency and multi-language, custom features or unlimited blocks.

Privacy homework. The listing says the app requests customer data including geolocation and IP addresses. Ask how they would reflect that in your privacy policy and consent setup.

Beta caution. Ask whether they would launch with the points game and social feed while both are labeled beta.

Hard passes. Download targets presented as guarantees. A launch plan built on discounts alone. No question about your existing loyalty program.

Thirty-day pilot. Use the free trial for one drop to a small VIP segment, with push and email timed together, and judge the result before billing starts.

Superfans plans, data access and setup facts

Listing and website disagree. As of October 2026, the listing shows Starter at $150 a month and Unlimited at $1,000, or $10,000 a year. Superfans' own site shows only Unlimited, with no feature gating, no success fees and no contract lock-in. Ask whether Starter is still sold.

What Starter covers. Unlimited push, app-only discounts and product drops, in-app live chat, a size chart and 24/7 live chat support.

What Unlimited adds. Unlimited blocks, integrations and limited pages, app-exclusive drops and discounts, Meta and Google Ads integration, multi-currency and multi-language, and custom feature development.

Trial, not free plan. Each plan opens with a 30-day free trial. There is no free tier.

Permissions requested. Contact details, geolocation, IP address and browser data for customers, plus staff data and store data such as orders, discounts and analytics.

The Vajro name. The listing address uses Vajro and the help docs sit on docs.vajro.com, so older guides may use that name. Superfans.io, based in Irving, Texas, has listed the app since April 2018.

Superfans jobs to scope

Pick the jobs that match your plan before you ask for a quote. Most Superfans briefs mix two or three.

VIP drop

One early-access release for a defined top-customer segment

App-only offer

A discount or product limited to app users, checked against margin

Push segments

Segments and send rules lined up with email and SMS

Loyalty link-up

Points and rewards from your loyalty program tested in the app

Live session

A live selling event in the app and on Facebook, with push reminders

Market rollout

Multi-currency and multi-language set up on Unlimited

Superfans app FAQs: price, Vajro and drops

What does Superfans charge per month?

As of October 2026, the Shopify listing shows Starter at $150 a month and Unlimited at $1,000, or $10,000 billed yearly. Both come with a 30-day free trial and there is no free plan. Superfans' own website lists only the $1,000 Unlimited plan, so confirm which you can buy. Specialist fees are extra.

Is Superfans the same app as Vajro?

The Superfans listing on the Shopify App Store sits at the Vajro address, and Superfans' help docs live on docs.vajro.com. Guides and reviews that mention the Vajro Shopify app point to this same listing. Neither page explains the name history, so ask Superfans if your contract or invoices still show the old name.

How do Superfans drops and early access work?

Superfans describes Drops as early access, exclusive previews and first pick for your top customers. Starter includes app-only discounts and product drops, and Unlimited adds app-exclusive drops and discounts. Decide who counts as a top customer from your order data before the first drop goes out.

Will Superfans work with my loyalty and subscription apps?

Probably. The listing names Smile, Yotpo, Okendo, Judge.me, Recharge, Skio and Recurpay among its integrations, and Unlimited includes unlimited integrations. Superfans' site also offers custom integrations for unusual stacks. Ask whether Starter covers the ones you need, and test each one in the app before launch.

Can a small team run Superfans without a developer?

Usually. The builder is drag-and-drop, Starter includes 24/7 live chat support, and Unlimited lists custom feature development. Bring in a developer only when the app has to talk to systems that aren't on the integration list, such as a custom ERP or an in-house loyalty database.