TxtCart Shopify Setup: SMS Flows, Cart Recovery and AI Agent Help

Texts arrive in the same thread list as messages from a customer's family. Every job below is about earning that place.

Cart recovery with an offer plan. TxtCart's recovery uses exit pop-ups, discounts, time-limited offers and cross-device carts. When a discount appears, and for whom, decides whether recovered revenue covers its cost. AI email and SMS automation specialists plan this.

List growth that stays usable. Popups, signup forms, keywords and QR codes all feed the list. The opt-in wording at each capture point is what keeps it clean.

Flows past the cart. More than 22 templates cover welcome, browse, order confirmation and win-back. Each needs short copy in your brand's voice, which SMS copywriters handle.

Feeding the AI Agent. The agent answers from a knowledge base of verified answers, and TxtCart's Playground tests questions before launch. Gaps turn into escalations, so writing that knowledge base is most of the work.

Segments from store data. From Growth up, campaigns segment by Shopify tags and purchase history, with A/B testing. Tight segments cut send volume and carrier fees.

Attribution rules agreed early. ROI reports set revenue against messaging costs, and attribution is configurable. Settle the rules before anyone reports a number.

Starter on its own can be enough. Under 500 orders a month with a cart flow and a welcome flow from the templates: use the trial credits and learn before hiring anyone.

SMS is the most personal channel a store owns. These questions show whether a candidate treats it that way.

How do you collect consent? A good answer walks through each capture point, from popup to keyword to QR code, and the wording used at each.

How many texts a week, and to whom? Expect a frequency plan by segment, not one send to the whole list.

What will the AI Agent cost? They should know TxtCart bills $0.99 per resolved session, that escalated or partly unanswered sessions aren't billed, and estimate resolutions from your support volume.

How will you show it worked? Look for revenue net of discounts and message costs, read from TxtCart's ROI reports with attribution agreed up front.

Pitches to pass on. A discount in every text. No word about quiet hours or consent. A revenue figure promised before they have seen your list.

A TxtCart trial sprint. Inside the 14-day Growth trial: cart and welcome flows live, one segmented campaign, 30 knowledge base answers tested in the Playground, and a cost per recovered order.

Priced by order volume. As of October 2026: Starter is free to install with a $29 monthly minimum for up to 500 average monthly orders, Growth is $79 a month ($790 a year) up to 2,000, and Pro is $399 ($3,990 a year) up to 5,000. Starter includes $500 in trial credits, and Growth and Pro have a 14-day trial.

Usage on top. SMS, MMS and carrier fees apply on every plan, and other add-ons cost extra.

How AI resolutions are billed. TxtCart charges once per session when the AI handles every question within 24 hours. Escalations, sessions with any unresolved question, opt-outs and simple acknowledgments aren't billed. Charges post daily to your Shopify bill as an "AI Resolution Fee."

Quiet hours. Automated texts go out between 8 AM and 9 PM in the recipient's local time. Anything due overnight waits until 8 AM.

Targeting tools sit on Growth. Segmentation by Shopify tags, A/B testing, keywords, QR codes, knowledge base auto-capture and integrations start on Growth.

What Pro adds. A success manager on Slack, brand-voice AI, advanced attribution and escalation alerts.

Reach and admin languages. The listing says campaigns reach 18+ countries, and the app is offered in English, Chinese, French, German, Italian, Portuguese, Spanish, Japanese and Dutch.

Most TxtCart briefs match one of these. Send the closest with your average monthly orders.