Giftnote Shopify Help: Gift Messages, eGift Cards and Bulk Gifting

Giftnote installs quickly. These are the decisions that cause support tickets in December if nobody makes them in October.

Choosing when messages go out. Send Now fires 15 minutes after the order and can't be recalled. On Delivery waits for the carrier scan and falls back after 10 to 12 days without tracking. On Fulfillment suits perishables and couriers that never report delivery.

Placing the widgets. Product page and cart drawer widgets work on every plan, and the thank-you page block does too. The checkout block needs Shopify Plus, which makes it a checkout customization task.

Charging for a gift note. The built-in surcharge is Plus-only. On other plans a developer builds a surcharge product that listens for the app's giftnote_saved and giftnote_removed events.

Gift cards and store credit. Balances can't be edited once a card is issued, so expiry and fraud settings belong in the plan before the first sale.

Corporate orders. Multi Gift on the Pro plan sends up to 1,000 recipients through one checkout, each with a message. Live carrier rates can fail under that load, so keep fixed rates as a fallback. The Shopify shipping guide covers the native side.

Let the vendor do it. Paid plans include onboarding, and Giftnote aims to have stores live within 48 hours. Messages on a standard theme rarely need anyone else.

Good Giftnote help comes from people who think about the recipient's phone buzzing at the wrong moment. Test for that.

Which send trigger for our carriers? A strong answer checks whether each carrier reports delivery. If one doesn't, they suggest On Fulfillment or marking orders delivered by hand, and they know about the 10 to 12 day fallback.

What happens with split shipments? The first parcel to arrive triggers an On Delivery message. An expert words the message so it reads correctly whichever box lands first.

What breaks after a theme change? Publishing a new theme switches off the app embed, and app updates can reset custom CSS. You want someone who keeps a copy of the CSS and checks the embed after every theme publish.

How do recipients join our list? They never get bulk-exported to marketing tools. A good answer puts an opt-in invitation inside the gift message itself.

Replies that signal trouble. A checkout widget promised to a store not on Plus. A plan to import recipient details into your email platform. No test order with live tracking.

Start small. One widget, one email and SMS template, and a test order for each send trigger you enable, with notes on every setting.

One message per order. Several recipients need Multi Gift on the Pro plan. Product exclusions apply to whole products, not single line items.

Length and format. Shoppers can write up to 500 characters. Messages are plain text, and editing in the app caps them at 210 characters.

Every single gift needs a contact. The recipient's email or phone number is required. There is no addressless option.

The widget is site-wide. It loads on every page, with no page-level control.

Two channels only. Notifications go by email and SMS. Scheduled confirmations display UTC, though they send at the right local time.

Gift card rules. Cards send now or on a chosen date, never on delivery. There is no printable PDF, and balances are fixed once issued.

Branding in emails. Messages carry "Powered by Giftnote" unless you are on Pro or send through Klaviyo.

The bulk storefront won't rank. Giftnote says its Multi Gift site isn't built for search. Set it to unlisted and build a corporate gifting page on your own store.

Four of the 5 badge holders are agencies, and three list consulting, which fits corporate gifting and gift card programs.